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General Information
Pom-Fluffing, Click Here |
CONTACT US/SEND PAYMENTS TO:
 POM
EXPRESS
P.O. Box 624
116 Exeter Road
North Hampton, NH 03862
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Contact us by phone or fax:
Phone:
1-800-600-5076
Fax: 1-888-242-7601
(both toll free-USA only)
International:
Phone: 1-603-964-6066
Fax: 1-603-964-3339 |
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Contact us online:
 Customer Service
Emails are answered
Monday through Friday during regular business hours. If you send
us an email and don't hear back, we may not have received it! In that
case, please call! |
 Pom
Express does not send unsolicited email, nor does it share or sell personal
information to anyone.
Orders and shipping information are sent to you via email, so if you
have spam protection on your email, you may want to add our web address
to your list of email recipients. |
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PLACING
AN ORDER:
You may order by phone, fax, web or by mail. You can download a copy
of our order form and mail it in with payment or fax it with proper credit
card information (see fax & address above).
You must have Adobe Acrobat to download the order form.
Click
here to download the order form using Adobe Acrobat.
Click the Adobe link for a free copy Acrobat Reader.
 ***We can now accept
PayPal for your order! Our shopsite is unable to link your order for
payment, so call us if you want to pay with PayPal call or email and we'll
give you all the information you need!
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DELIVERY
TIME:
Poms are custom made and production can take from 1-4 weeks depending on
the time of year. Please use the production schedule on the right to
calculate approximate delivery schedule.
(Please call if you have an
extremely urgent situation--we will attempt to work with you closely to meet
your needs.)
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Approximate Production
Schedule |
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January - May |
1
to-1
1/2 WEEKS |
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June-July |
2
to 2
1/2 WEEKS |
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August - October |
2
1/2 to 4 WEEKS |
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November - December |
2
to 3 WEEKS |
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FORMS
OF PAYMENT:
We accept the following
credit cards: Visa, MasterCard,
Discover and American Express. We reserve the right to verify all
credit cards before any order is placed. The correct billing address information--where
your credit card bill is actually received--must be provided on all
credit cards as well as the "ship to" address if it is different.
We also accept money orders, cashier's check and organization checks.
School
purchase orders are also accepted. A copy of the purchase order must be faxed
or mailed to our
office before the order is placed. Purchase orders will not be
accepted unless signed by all proper authorities, dated and appropriately
filled out.
If your order qualifies for a
discount of 7% or more, you MUST pay with check or money order. Credit
cards will not be accepted. |
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RETURN
POLICY:
Poms are custom made and therefore are NOT returnable. We do
accept returns for damaged, defective or poms created in error.
Because of health regulations, briefs and bodysuits are not returnable. No
returns will be accepted without authorization. Returns are subject to
a 20% restocking charge.
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SAMPLE
PROGRAM FOR LARGE GROUPS:
We have a great "Sample Loan Program" for large groups if you
are unsure which style is right for you. Give us an idea of what you
are looking for, answer some basic questions about your group and will
send you out a few samples. You will receive shipping label and
postage, keep them for a week and send them back to us! |
IN STOCK SAMPLES:
We have a great selection of sample poms in stock, but because there are so
many variables, we can't possibly carry them all! When calling for
samples, please be aware that we will send the closest thing we have in
stock to what you are looking for!
CUSTOM SAMPLES:
You may also custom order samples, however, all orders are subject to
service charges, shipping charges and less than minimum requirements. You
must order at least 2 pieces per color combination and size on all poms
(unless factory has set other requirements) whether poms are samples, for
fill-in orders, etc.
Cheerballs and PEX100 styles have minimums of 12 per color combination.
The factory will not accept orders under those amounts. |
SHIPPING SAMPLES:
Samples are sent out
via Priority Mail or UPS Ground. To ensure you get your samples in time for your
meetings, please place your request at least ONE WEEK in advance. If
you need to receive your samples sooner, you will be responsible for
shipping charges. Return postage will still be provided at no cost
to you. Samples are shipped within the U.S. only.
Due to the high cost of shipping, we no longer send out
samples to individuals. As always, we are still happy to send you out
color swatches and catalogs! |
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MINIMUM
ORDERS:
Orders may be placed for 2 or more standard poms same color combination/size. However, when
ordering under 6 pieces same color/style, there is a $10 factory service
charge.
Cheerballs, Cheerstars and PEX 100's have a minimum order of
12 pieces per style/color combination. Orders under the minimum will
no longer be accepted by the factory.
Sale Trunk poms and other items are also subject to under the minimum
service charges. Service charges vary depending on the item, please
refer to each individual item for charges.
Megaphones, rooter poms and a few other items have minimum order service
charges. These may vary by item, so please call if you have any
questions!
Please note: If you do not add the service charges when placing your
order online, they will be added when the order is processed by the office. |
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DISCOUNTS:
We are happy to offer
quantity discounts to you!
Please click here for more information!
Discounts apply to merchandise only, not to shipping
charges. If you are ordering online, please note that discounts will be
taken after we receive your order!
Shipping costs are
calculated on the full value of your order,
before discounts are taken.
Discounts for schools using Purchase Orders: All discounts will be
voided if not paid within terms. Service charges of 1.5% per month
will also be applied to orders not paid within terms. |
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Pom
Discounts* |
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50-120 pieces |
Take 5% Off |
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121-200 pieces |
Take
7% Off |
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201-350 pieces |
Take
8% Off |
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351-500 pieces |
Take
10% Off |
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501-800 pieces |
Take
12% Off |
*All Poms are sold
by the piece, not the pair.
Discounts Do Not apply to Cheerballs, Cheerstar Poms or Rooter Poms. |
For more discounts,
Click Here!
If your order
qualifies for a discount of 7% or more, you MUST pay with check or money
order. Credit cards will not be accepted. |
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CATALOG:
Our catalog is printed version of our website. If you need a copy,
please call us. We can also send out color swatches to help you in
your decision-making.
You can now download our catalogs, price list and order form from our
website. Click this link to
take you to our Downloads page. |
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POM
PRICES:
All poms are sold by the piece, not the pair. All prices listed
are per pom. |
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SHIPPING:
***ALL SHIPPING RATES ARE APPROXIMATE AND SUBJECT TO CHANGE DUE TO
CARRIER PRICE INCREASES.****
PLEASE NOTE: ALL CARRIERS ARE NOW CHARGING FOR DIMENSIONAL WEIGHT FOR
ANY LARGE BOX REGARDLESS OF HOW THEY ARE SHIPPED. THIS DOES INCLUDE
"GROUND" SHIPPING NOW!
Shipping rates are for Continental United States only. Shipping
outside the Continental U.S. will result in higher shipping charges.
Orders shipped outside the U.S. are subject to Customs charges. The
customer is responsible for all Customs charges. If you refuse your
order because of Customs charges, we cannot refund your shipping and your
order is subject to a 20% restocking charges.
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APPROXIMATE SHIPPING CHARGES
01/27/06: DUE TO RECENT INCREASES IN SHIPPING PRICES
WITH ALL MAJORS CARRIERS, OUR SHIPPING RATES ARE AS FOLLOWS:
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$ Order
Amount |
GROUND
COMMERCIAL ADDRESSES |
GROUND
RESIDENTIAL
ADDRESSES |
PRIORITY MAIL
(2-3 business days) |
3
DAY
COMMERCIAL ADDRESSES |
3
DAY
RESIDENTIAL
ADDRESSES |
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under
$25 |
9.50 |
12.50 |
10.50 |
20.00 |
24.00 |
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$26-50 |
10.50 |
13.50 |
11.50 |
28.00 |
32.00 |
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$51-100 |
13.50 |
16.00 |
28.00 |
34.00 |
38.00 |
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$101-150 |
16.00 |
20.00 |
32.00 |
42.00 |
46.00 |
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$151-200 |
18.00 |
22.00 |
38.00 |
50.00 |
54.00 |
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$201-300 |
24.00 |
28.00 |
42.00 |
62.00 |
68.00 |
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$301-400 |
28.00 |
32.00 |
48.00 |
66.00 |
72.00 |
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$401-500 |
34.00 |
38.00 |
54.00 |
74.00 |
78.00 |
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$501+ |
PLEASE CALL FOR SHIPPING QUOTES |
**ALL CARRIERS CHARGE AN ADDITIONAL
AMOUNT FOR RESIDENTIAL DELIVERIES AS WELL AS FUEL SURCHARGES FOR ALL
DELIVERIES, REGARDLESS OF SHIPPING METHOD.***
LARGE ORDERS MAY INCUR ADDITIONAL "DIM WEIGHT" CHARGES. IF YOUR ORDER
IS SUBJECT TO A DIMENSIONAL WEIGHT CHARGE, YOU WILL BE NOTIFIED BY PHONE OR
EMAIL PRIOR TO PROCESSING.
ORDERS SHIPPED
OUTSIDE THE CONTINENTAL U.S. CANNOT BE GUARANTEED A SPECIFIC DELIVERY DATE
DUE TO CARRIER REGULATIONS AND CUSTOMS.
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